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General Mat Ordering Information
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General Mat Ordering Information
          
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Placing Your Order:
You can place an order by phone  or e-mail.         
 
 Phone: 360-443-2965
 
 E-mail:sales@roguewaveembroidery.com

 
New Design Set-up Fee:
New customer art work will incur a minimum one time set-up fee of $10.00 to digitize your embroidery design. All artwork must be submitted in electronic form for initial design evaluation and digitizing.  Designs with clear outlines and nonshaded colors work best. The clearer the artwork is, the closer the finished product will match the original design.  A preproduction proof will be sent to you via e-mail for final approval prior to production.
 
 
Payment:
We currently accept Visa, Mastercard, Discover, company and personal checks. Production on orders paid by check will begin after order/design approval and the payment has been processed.
 
Production and Shipping:
Normal production time is 10-14 business days after design approval.  Shipping charges and applicable sales taxes are added in conjunction with the order approval process.  At this time we offer international shipping via USPS.

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