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General Mat Ordering Information
General Apparel/Tote Ordering Information
General horse accessory ordering information
General Apparel/Tote Ordering Information
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Placing Your Order:
You can place an order by phone or e-mail.
 
 Phone: 360-443-2965
 
 E-mail:sales@roguewaveembroidery.com
Catalog pricing  All pricing displayed in our online catalogs is for undecorated items.  Minimum order is 12 of the same piece any size or color.  Minimum invoice is $50.00 (exluding taxes and shipping)  Contact us for volume discounts.
  
Design, Monogram and Personalization placement
Left chest is standard placement on all apparel, center of main compartment or pocket on all bags. Contact us for additional placement options.  
In addition to your design, we can personalize each item with a custom monogram or name. Each line of personalization is just $5.00 when included with original order. 
 

Design Set-up Fee:
New customer artwork requiring extensive design work may incur a one time set-up fee of $25.00 to digitize your embroidery design. All artwork must be submitted in electronic form for initial design evaluation and digitizing.  Designs with clear outlines and nonshaded colors work best. The clearer the artwork is, the closer the finished product will match the original design. 
 
 Production Proofs:
We will provide an electronic proof for your inspection and approval at no charge. A stitched proof will be supplied upon request via US Mail.
 
Payment:
We currently accept Visa, Mastercard, Discover Card, company and personal checks. Production work on your order will start upon design and order approval. Your credit card will be charged at this time. Production on orders paid by check will begin after order/design approval and your payment processes.
 
Production and Shipping:
After design and order approval normal production time is 10-14 business days.  Shipping charges are added in conjunction with the order approval process. We offer free freight on apparel orders over $1000 net. At this time we do not offer international shipping.

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